Project 1: Service quality index
- I have examined service quality index of Cooperative Bank of Oromia.
- I have developed a questionnaire and distribute to 400 customers to measure the banks service quality index.
- I used SPSS to capture respondents reply and analyze the data.
- Delivered a comprehensive report.
Project 2: Organizational culture, engagement index and employee satisfaction rate
- I have assessed bank’s organizational culture, engagement index and the employee satisfaction rate.
- I have developed a questionnaire and distribute to 400 bank’s branches and head office employees.
- Delivered a report.