Project 1: Service quality index

• I have examined service quality index of Cooperative Bank of Oromia.
• I have developed a questionnaire and distribute to 400 customers to measure the banks service quality index.
• I used SPSS to capture respondents reply and analyze the data.
• Delivered a comprehensive report.

Project 2: Organizational culture, engagement index and employee satisfaction rate

• I have assessed bank’s organizational culture, engagement index and the employee satisfaction rate.
• I have developed a questionnaire and distribute to 400 bank’s branches and head office employees.
• Delivered a report.